Your account
Delete your Parrole account.
This applies to both the Parrole Rider app and the Parrole Driver app.
Delete it in the app
Open the Parrole app, open the menu, go to Settings, then choose Delete my account. Confirm, and you are signed out on every phone straight away.
Finish or cancel any ride first. If money is still in your wallet, withdraw it before you delete (Drivers), or ask us to refund it (Riders).
You have 30 days to change your mind
Sign in again with the same phone number within 30 days and your account is restored exactly as it was, and the deletion is cancelled.
After 30 days your account is closed. Your phone number and email address are released, so they can be used for a new account.
What we keep, and for how long
Records of rides, payments, ratings, messages, safety reports and support requests are kept. The law requires us to keep financial records, and we need these records to investigate complaints, fraud and safety incidents.
Your profile photo and any driver documents are removed one year after the account closes, unless they are needed for an ongoing investigation.
Can’t use the app?
Send us the form below with the phone number registered on your account. We will confirm it is you before we start the deletion, then the same 30 days and rules apply. You can also email support@parrole.com.