Help centre

How can we help?

Choose the topic closest to what you need. For a particular journey, open that ride in the Parrole app so its reference is included.

Safety and emergencies

What to do when you feel unsafe, need urgent help, or want to report a safety concern.

Understanding fare estimates, changed routes, and payment questions.

When and how to cancel, and what information helps us review a cancellation.

Steps to take if you left something behind after a ride.

Managing your profile, verified phone number, email and signed-in devices.