Help centre
Fares and payments
Understanding fare estimates, changed routes, and payment questions.
Before requesting a ride
Parrole shows a fare for the pickup, destination and route selected when the quote is created. If the quote expires—or you change the pickup or destination before requesting—get a new fare.
Never share an OTP, password or payment-card details with a driver or rider.
Question about a ride
In the Parrole app, select the relevant ride or trip and tap Get Help with this Ride. The ride reference will be attached so support can investigate the correct journey.
Drivers: for a question about a trip fare or Wallet entry, open the trip and choose Get Help with this Ride so support receives the ride reference.