Help centre
Cancelling a ride
When and how to cancel, and what information helps us review a cancellation.
Before cancelling
Check the driver’s progress and contact them through the in-ride chat or phone button if the pickup is unclear.
If you still need to cancel, choose the closest reason in the app. A clear reason helps Parrole improve matching and resolve disputes fairly.
Need us to review it?
Select the cancelled ride from Help or ride history and send a message. Do not include passwords, OTPs, payment-card details or identity documents.